by Kare Anderson | Nov 25, 2020 | behavior, Caring, Collective Clout, Conflict, Connecting, Give Back, Likeability, Listening, mutuality
Perhaps one of the most vulnerable of moments is when someone criticizes you-especially if you are a government professional who is supposed to serve the public and may face more criticism than many other professionals but fewer options for how to react. Further, you...
by Kare Anderson | Nov 22, 2020 | Caring, Conflict, Connecting, contagion, decisionmaking, Friendship
When I was a Wall Street Journal journalist, I was sent to cover a football game in Barcelona. Later during the game, as I sat in the stadium, I was startled to see and hear many spectators in the stadium yelling racist insults down at the renowned Brazilian...
by Kare Anderson | Nov 22, 2020 | behavior, Customer, influence
Are your customers sufficiently excited about how you continue to help them that they rave about your firm? “Globally we spend about $500 billion on marketing and $9 billion on customer service,” wrote Forrester’s Laura Ramos, citing marketing and customer retention...
by Kare Anderson | Nov 20, 2020 | behavior, Caring, collaboration, Connecting, Friendship
Almost two-thirds of Americans are suffering from upsets in this volatile covid-19 time. Worse yet is the mood contagion effect. We instinctively spread and reinforce the fear we feel. It’s our pack mentality. We quickly check the situation for danger. We...
by Kare Anderson | Nov 13, 2020 | behavior, Caring, Co-Create, collaboration, Collective Intelligence, Connecting, Friendship
“We are not only ‘bowling alone,“ suggests Stanford professor, Jeffrey Pfeffer, “We are increasingly working alone.” Yet we still long for meaningful work and a sense of belonging – and individuals and organizations that support those very human desires are more...
