by Kare Anderson | Feb 5, 2018 | Article, behavior, Connecting
“I had a doorbell moment this week,” Patricia said to Tracy. Both have sons serving in the same Marine unit in Iraq. She is describing the fear that grabs her the moment her doorbell rings unexpectedly, thinking that the officer on the other side has come...
by Kare Anderson | Feb 5, 2018 | behavior, Caring, collaboration, contagion
Opportunity is often inconvenient. Wrenchingly, yet ultimately insightfully, I had two days in one week which were filled with the kind of “character-building opportunities” that might seem funny…someday far off in the future. They included a tense...
by Kare Anderson | Dec 18, 2017 | behavior, Connecting
He takes a stupid stand. (Translation: he hit my hot button.) My first response is to dislike him. (Apparently that’s a universal reaction.) My distaste shows on my face and in my tone, despite my attempt to cover my feelings in a cloak of civility. Even friends...
by Kare Anderson | Nov 29, 2017 | behavior, Book, Collective Intelligence, mutuality matters
1. Two Ways to Turn an Insult Into Opportunity to Bring Out Their Better Side • In Split-Second Persuasion, Kevin Dutton recalls a story in a London newspaper of “an elderly Afro-Caribbean man traveling home from work on a bus. At one bus stop a drunk guy got on and...
by Kare Anderson | Nov 22, 2017 | entertainment
Give customers the bragging rights that spur them to tell others about their fabulous experience at your place or event. I wondered. Was it the butterscotch-colored walls, the light coconut scent wafting through the door as I opened it, the cushy island of deep blue...
