by Kare Anderson | Nov 25, 2020 | behavior, Caring, Collective Clout, Conflict, Connecting, Give Back, Likeability, Listening, mutuality
Perhaps one of the most vulnerable of moments is when someone criticizes you-especially if you are a government professional who is supposed to serve the public and may face more criticism than many other professionals but fewer options for how to react. Further, you...
by Kare Anderson | Nov 22, 2020 | Caring, Conflict, Connecting, contagion, decisionmaking, Friendship
When I was a Wall Street Journal journalist, I was sent to cover a football game in Barcelona. Later during the game, as I sat in the stadium, I was startled to see and hear many spectators in the stadium yelling racist insults down at the renowned Brazilian...
by Kare Anderson | Sep 19, 2020 | behavior, Conflict, Connecting, greater good, mutuality
An anger-evoking true story that spread quickly, “Exec loses job after allegedly slapping toddler on plane,” quickly moved Dan Schawbel to write on Facebook, “The headline should read ‘Exec gets deported from America after being a complete ass on a plane.’” That...
by Kare Anderson | Jun 22, 2019 | Article, behavior, Conflict, Connecting, Likeability
When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else’s anger can be a way to actually bring that person closer. Warning: Don’t add fuel to the fire by suggesting that they calm down. Hint: “The opposite...
by Kare Anderson | Apr 4, 2018 | behavior, Conflict, Connecting, Friendship, Likeability, Listening
When I saw my dear friend, Daniel, walking down the hall toward me that morning I smiled and held up the book I’d gotten for him. When Daniel saw me he looked stricken. Then he quickly wheeled around and shot into the men’s room. Deeply hurt, I avoided him for several...
by Kare Anderson | Jul 5, 2017 | behavior, Caring, Choice, Conflict
Perhaps one of the most vital ways to sidestep hassles and to become more sought-after is to strengthen your capacity to stay cool when under fire. For starters, discover how can you make someone feel heard and respected – and cool off — when they start acting...
